Monday, July 2, 2007
iPhone Activation Woes - My Call Is Returned!
After 8 hours I get my call returned from the person who was to call me after just 3 hours. Of course now we've undone everything she was trying to do. I'm told to wait until my new numbers are issued and then call to request the port. She gave me a magical phone number, which I will guard with my life. I'm tired and hungry.
iPhone Activation Woes - The Port Didn't Go Through
She came back on the line and said the port didn't go through again. I said I'm willing to take a new number and I agreed to cancel my account and start from scratch.
I go through the iTunes activation process again. I do one phone and then the other. I get the standard message "Your Activation requires additional time to complete." for each phone. I don't port any numbers this time. The rep apologizes that after about two hours on the phone with me she is unable to help. She thanks me for choosing AT&T and hangs up. Now I'm back where I started -- waiting for activation e-mails.
I go through the iTunes activation process again. I do one phone and then the other. I get the standard message "Your Activation requires additional time to complete." for each phone. I don't port any numbers this time. The rep apologizes that after about two hours on the phone with me she is unable to help. She thanks me for choosing AT&T and hangs up. Now I'm back where I started -- waiting for activation e-mails.
iPhone Activation Woes - A Whole New Account
So she comes back on the line and says the person who originally created this account put down the wrong market. She's going to have to create a whole new account and it will take some time. She is apologetic, but I assure her I have the time.
Again she asks me where I am. Near Miami? I explain where I am in northwest Florida. Since when does it matter where you are when you're purchasing a mobile phone account with nationwide access? Back on hold...
Again she asks me where I am. Near Miami? I explain where I am in northwest Florida. Since when does it matter where you are when you're purchasing a mobile phone account with nationwide access? Back on hold...
iPhone Activation Woes - Still on the Line Part II
Well the port didn't take so she's trying it again. She asks when I got my phone so I get to tell her I was one of those who waited in line to get their phone as soon as they were available. I also mentioned I was in the local newspaper so it has been very painful to not have my iPhone activated in a timely manner.
She having trouble with my old phone number. She says it is from Alabama. I explain that this issue had come up before. I have had this phone number for about 8 years now but it was created here in Florida. She says she has to go get someone to help her. At least she she seems to determined to fix this. I'm back on hold.
She having trouble with my old phone number. She says it is from Alabama. I explain that this issue had come up before. I have had this phone number for about 8 years now but it was created here in Florida. She says she has to go get someone to help her. At least she she seems to determined to fix this. I'm back on hold.
iPhone Activation Woes - Still on the Line
I've been asked for my driver's license number and if I live near Miami. I believe those are unrelated questions though. I live nowhere near Miami. How many times have I given them my address? She says the wrong market was entered for me. I asked if I should have my old phone turned off. She said yes. She then asked me to connect the iPhone to my computer. I get the standard "Your activation requires additional time to complete." message. She says this is because she is working on my order now. I'll be amazed if a keystroke on her end causes something in my iTunes to change.
She says she is porting over my number now and it should only be a little while now. Really? One person can do what a dozen before had tried and failed? She is now adding my rate plan and features -- so she says. Now she says she is finally getting somewhere and commends my patience. What I have exhibited is "beyond patience" I say. I'm now back on hold while she "finishes this".
She says she is porting over my number now and it should only be a little while now. Really? One person can do what a dozen before had tried and failed? She is now adding my rate plan and features -- so she says. Now she says she is finally getting somewhere and commends my patience. What I have exhibited is "beyond patience" I say. I'm now back on hold while she "finishes this".
iPhone Activation Woes - Got through!
After about an hour on hold, I'm talking to a rep again. She says she can do the port and activation right now. As you might expect, I'm very suspicious of those claims. For some reason I had to pick a neighboring city for my account and she has to run another credit check. I'm doing the hold-talk-hold cycle now.
While I'm waiting on hold, I've been reading the MacRumors forum. Many people are claiming success after getting new SIM cards, but it's difficult to determine if their situations match mine. It seems if my activation is already in progress, initiating another would further complicate the situation. Of course that is applying logic, and I'm not sure those rules apply here.
While I'm waiting on hold, I've been reading the MacRumors forum. Many people are claiming success after getting new SIM cards, but it's difficult to determine if their situations match mine. It seems if my activation is already in progress, initiating another would further complicate the situation. Of course that is applying logic, and I'm not sure those rules apply here.
iPhone Activation Woes - Back on Hold
The good news is the AT&T phone lines are open again. The bad news is there's a 60 minute estimated wait. Since I don't have call waiting I won't know if they are trying to reach me while I try to get through to them. As they didn't return my call after about five hours, I'm guessing they're not going to in six. "You call for the next agent will be processed as soon as possible."
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